Questions About Your Bill

We are happy to discuss specific cases and financial questions that are not covered in our usual processes. Here are some questions that others have asked.

Contact Student Accounts

Frequently Asked Questions

1. I paid my "previous balance." Why is it still showing on my bill?
   The previous balance will show on your account until the end of each term. Any payments that you make are listed at the bottom of your bill.
2. Why is my financial aid missing from my bill?
   Financial aid will not be applied to your bill if you have not correctly completed and submitted all the necessary forms to the Financial Aid Office. Make sure you sign and return the promissory notes for loans, such as the Perkins Student Loan. You must also complete your exit interview.
3. How do I get a bookstore voucher? 
   If you have a credit balance showing on your student account, you may transfer any portion to the University Bookstore.  These bookstore accounts remain open through mid-September.  Any unused funds are refunded to the student once the voucher has been closed.  Please contact the Student Accounts Office to arrange this transfer.  We are available by phone at 412-396-6585 or via email at studentaccounts@duq.edu.  Please contact us in advance of when you plan to use this voucher, to allow us time to complete the transfer and set up your account at the Bookstore.
4. Why not VISA?
   Unlike other credit cards, VISA requires a fixed processing fee for all transactions. We feel this is an unfair burden, especially for smaller charges. If you do not have another credit card, we suggest you use echecks for payment.
5. When can new students access DORI?
   New students are officially part of the University after they make the deposit that secures their place in their class. They will get notification about signing up for MultiPass and DORI during June prior to the Fall semester, or just before they begin their first term. New students should watch their Duquesne email for their first eBill notice. Once they have their MultiPass, they can go to DORI to enter QuikPay.

Getting a Copy of a Bill for Employer or Sponsor

You will be able to print a copy of your bill from QuikPay. Once logged in, select “View Accounts” from the menu on the left and you will see your current student account activity. Then select “View my eBill.” You will see a link that permits you to “Print a copy of your eBill.”To get a copy of a "Paid in Full" receipt, as required by many employers for reimbursement, contact Student Accounts directly.